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Troubleshooting
Reset PasswordAdd & Update UsersVendor: Work Not Visible on MobileWalk/QC: Work Not Visible on MobileVendor Cannot See Punch ServiceMark a Unit 'As-Is'Unable to Assign (Vendor or Internal Teams)Scheduling Tool UnavailableTracking HoldoversBlocked UnitsPMS SyncKeys not marked as returned in TurnableLease Status is Not Shown Correctly on TurnboardUnit is not transitioning from Keys to WalkUnit MissingServices are not being mapped over correctly from the InspectionPayablesRequesting a Bulk Load on PricingManual PMS UploadTurnable Not RespondingMilestone dates are not correctTurn Details are not accuratePrint a Completed Inspection
Release Notes

Keys not marked as returned in Turnable

When a unit is moved out on the PMS the unit will be marked as Keys Returned in Turnable. If you notice this is not happening, please either enter a Help Ticket or submit a chat to let us know. 

There may be a setting on the PMS integration side that needs to be corrected or there may be a conflict on the Turnable side. A member of our support team will escalate this issue for you and a member of our product team will connect with instructions or a solution.

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