Unit is not transitioning from Keys to Walk

Keys must be returned in order for a unit to transition from Keys to Walk. Once the key is marked as returned, either manually or as part of a PMS move out, it will automatically transition from Keys to Walk. The cadence for this transition from Keys to Walk is "daily" until the scheduled move out date, indicated on under the Dashboard Milestones. After the scheduled move out date the Keys to Walk transition will occur every 10 minutes. Please remember to wait for these transitions before viewing units on the Walk tab.

With PMS Integration

If you have a PMS integration, the sync occurs every 15 minutes. If you need to perform a manual sync, please navigate to the Keys tab and select the Sync button. All units will be updated.

Without PMS Integration

If you are not using a PMS integration, you must manually return keys for the Walk to generate. 

1. Navigate to Keys
2. Click "Potential Holdovers" tile
3. Locate the unit and correct space column
4. Select the "House" icon for the correct unit and space
5. Select "Key Returned"
6. Select Save
7. Repeat these steps for each key returned as applicable.

Once all expected keys are returned for a unit, that unit will then become available on the Walk tab to assign an inspection.