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Troubleshooting
Reset PasswordAdd & Update UsersVendor: Work Not Visible on MobileWalk/QC: Work Not Visible on MobileVendor Cannot See Punch ServiceMark a Unit 'As-Is'Unable to Assign (Vendor or Internal Teams)Scheduling Tool UnavailableTracking HoldoversBlocked UnitsPMS SyncKeys not marked as returned in TurnableLease Status is Not Shown Correctly on TurnboardUnit is not transitioning from Keys to WalkUnit MissingServices are not being mapped over correctly from the InspectionPayablesRequesting a Bulk Load on PricingManual PMS UploadTurnable Not RespondingMilestone dates are not correctTurn Details are not accuratePrint a Completed Inspection
Release Notes

Lease Status is Not Shown Correctly on Turnboard

When a lease status is updated on the PMS side the information should flow into Turnable during the next PMS sync. Syncs occur every 15 minutes. If you notice information is not flowing into Turnable you may first attempt a manual PMS sync using the Sync button on the Keys tab. 

If the data has not updated after the manual sync, please either enter a Help Ticket or submit a chat to let us know. 

A member of our support team will escalate this issue for you and a member of our product team will connect with instructions or a solution.

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